Refund Policy

1. No Refunds - All Sales Are Final

All purchases made on the CareerCloud SA Platform are final. No refunds will be issued. We do not offer refunds, returns or exchanges for any reason except where we are legally required to do so.

By completing a purchase, you acknowledge and agree that the product or service is supplied on a non-refundable basis and that this policy forms part of your agreement with CareerCloud SA.

2. What the Pro Plan Is

The CareerCloud SA Pro Plan is a once-off digital upgrade priced at R99 (South African Rand, inclusive of VAT where applicable). It unlocks unlimited job applications on the Platform for the lifetime of your account.

Because the Pro Plan is a digital service that is activated instantly and in full upon successful payment, it is not capable of being returned or revoked in a meaningful way once performance has begun.

3. Why Refunds Are Not Provided

The nature of the Pro Plan is that access is granted immediately after payment confirmation. Once your account is upgraded, you have received the full benefit of the purchase. For that reason, change of mind, accidental purchase, non-use, dissatisfaction with the number or type of jobs listed, or failure to secure employment do not entitle you to a refund.

This approach is consistent with Section 44 of South Africa’s Electronic Communications and Transactions Act, 2002 (“ECTA"), which permits a supplier and consumer to agree that the statutory cooling-off right does not apply where performance of a service has begun with the consumer’s consent before the end of the cooling-off period. By purchasing the Pro Plan, you consent to immediate performance and waive any cooling-off right to the extent permitted by law.

4. Exceptions Required by Law

Nothing in this policy limits any statutory right you may have under South African law, including the Consumer Protection Act, 2008 and ECTA. If a competent authority determines that you are entitled to a refund, cancellation or chargeback despite this policy, we will comply with that determination.

If you believe you have a legal right to a refund, you must notify us in writing within 14 days of the purchase date, providing your full name, account email address, transaction reference and the grounds for your request. We will review and respond in accordance with applicable law.

5. Payment Disputes and Chargebacks

Payments are processed by Paystack. If you dispute a charge or initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate your account, reverse any Pro Plan access, and recover costs associated with the dispute.

We encourage you to raise any payment concerns with us directly at the contact details below before disputing a transaction.

6. Failed or Duplicate Transactions

If a technical error on our Platform causes a single purchase to be charged more than once, we will, at our sole discretion, credit the duplicate amount to your account or arrange a reversal of the duplicate charge through Paystack. This is not a refund of a valid purchase; it is a correction of a billing error.

7. Changes to This Policy

We may update this Refund Policy from time to time. The current version and effective date will be posted on this page. The policy in force at the time of your purchase will apply to that purchase.

8. Contact Us

For questions about this Refund Policy or to request a review of a payment under a legal exception, contact us at:

• Responsible party: K2025512467 trading as CareerCloud SA.
• Email: legal@careercloud.co.za.
• Johannesburg, South Africa.